Resident engagement planning
Resident engagement is a core part of building safety governance. Clear communication and reliable records help build trust and support informed decision making.
Resident Engagement in NBR focuses on transparency and continuity.
What the regulation expects
Duty holders must:
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Provide residents with clear routes to raise concerns
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Record and respond to safety related queries
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Maintain accessible records of engagement and outcomes
Engagement must be demonstrable, not informal.
How NBR approaches this responsibility
NBR supports engagement that is:
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Structured
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Recorded
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Consistent over time
Resident concerns, inspections and responses are treated as part of the safety record.
How this is supported in the NBR platform
The platform captures resident concerns, inspections, actions and updates in a single record. This creates a clear history of engagement and resolution, supporting accountability and compliance.
Resident engagement planning forms part of the NBR platform, supporting the delivery of building safety management over time.
Request a demo to see how resident engagement is supported in practice.